Our commitment to you does not end at delivery. If something is not right, here is exactly how returns and exchanges work at Monetary Jewelers.

Return window

You have 14 days from the day your order is delivered to contact us and start a return. Email Info@monetaryjewelers.com or call 1-888-830-0335 within that window and we will issue you a Return Merchandise Authorization (RMA) number. You need to start the return within 14 days; the item does not have to be back with us by then.

Returns are accepted on off-the-shelf jewelry only. Custom, special-order, personalized, made-to-order, engraved, and resized pieces cannot be returned or refunded.

What a return costs you

Shipping to you is free on every order and we do not charge a restocking fee. You pay to ship the item back to us. That is the only cost of a return. Because we never charged you for shipping, nothing is deducted from your refund — you are refunded the full purchase price of the item.

We strongly recommend shipping your return insured for its full purchase value, with tracking and signature required. We cannot refund an item that never reaches us, and we are not responsible for a return that is lost, stolen, or damaged in transit.

Exchanges

We exchange in two situations:

  • Sizing. If a ring does not fit, we will resize it, or exchange it for the correct size where resizing is not possible. Once a piece has been sized for you it can no longer be returned for a refund.
  • Damage or defects. If a piece arrives damaged or has a manufacturing defect, we will repair or replace it. Report it to us immediately on delivery.

We do not exchange a piece for a different design. If you want something else, return the original for a refund and place a new order.

How to start a return

  1. Email Info@monetaryjewelers.com or call 1-888-830-0335 within 14 days of delivery and tell us the reason for the return.
  2. We issue you an RMA number and the return address.
  3. Write the RMA number visibly on the outside of the box. Returns without a visible RMA number are refused.
  4. Pack the item in its original packaging with the packing slip, all original documents, and all tags still attached. Returns missing paperwork, packaging, or tags cannot be processed.
  5. Ship it back insured and tracked.

Why the return address is not published here: we send it to you with your RMA number instead of posting it publicly so that every returning package is expected, logged against your order, and insured when it arrives. It keeps high-value shipments from being sent to an unmonitored address.

After we receive your return

You will get a confirmation email once your return is logged and passed to our Quality Assurance team. Inspection takes 10 to 15 business days. Once it clears, we issue your refund to the original payment method. Your bank may take up to 10 business days to post the funds, and PayPal refunds land in your PayPal account within two weeks. Heavier return volumes can double these times.

Questions

Call 1-888-830-0335 or email Info@monetaryjewelers.com, Monday through Friday, 9 am to 5:30 pm PST.